Optimizing Volunteer Services in Times of Refugee Crisis

LEGIS was part of an international project designed to inspect the quality of services offered to refugees and asylum seekers in the transit and accommodation facilities in 5 European countries. The overall objective is to contribute to further strengthening of the role of volunteers in times of humanitarian crisis in Europe.

In order to provide evidence-based recommendations for the improvement of the voluntary services on European level in both destination and transit countries, group of experienced volunteer organizations, Legis (Macedonia), Association “MI“ – Split (Croatia), Croatian Volunteers Centre Network (Croatia), Novi Sad Humanitarian Centre (Serbia), Voluntary Action Sheffield (United Kingdom), Önkéntes Központ Alapítvány (Hungary) and Centre Européen du Volontariat (Belgium), have joined their efforts to research the needs of the volunteers as well as the needs regarding volunteer services by the target population in the specific settings of each country.

The research was done in the framework of the project „Optimizing Volunteer Services in Times of Refugee Crisis“, coordinated by Association “MI” from Split, Croatia, and co-funded by the European Union.

The target groups of this research are both the service providers (Volunteers) and the service receivers (Refugees). 

The research was conducted through a questionnaire designed to collect information about the opinion, level of satisfaction, needs, problems faced and suggestions for improvement for both of the target groups. The research was conducted in the first two weeks of September 2016.

The research with the refugee population in Macedonia was conducted during the first two weeks of September 2016, targeting 9.6% of the population living in TC Vinojug, Gevgelija and 27.7% from the population living in TC Tabanovce. The research with the volunteers was conducted in parallel with the research with the refugee population, and targeted 8 volunteers and staff working with non-governmental organizations in TC Vinojug, Gevgelija and 10 volunteers and staff working with non-governmental and governmental organizations in TC Tabanovce.

The summarized questionnaires can be found on the following link.

The summary of the findings and recommendations from the research can be found here.